Welcome to our support

Here you will find a friendly team of tech enthusiasts who are ready to guide you, whether it is about finding the right products, supporting you through a troubleshooting or installation process, or helping you with order- and purchase-related questions. You can contact us by email at support@taurusgaming.com or via our chat located at the bottom right of the page.

FAQ – Questions & answers

Some questions are more common than others, and these, along with their corresponding answers, have been listed in our FAQ to make it possible for you to find the answer to your question directly. If you do not find the answer you are looking for, or if you simply prefer to contact us, you are of course welcome to do so.

Opening hours

Weekdays: 10:00 – 21:00
Saturdays: 11:00 – 16:00
Sundays: 11:00 – 16:00

Different opening hours

24/12 Christmas Eve: Closed
25/12 Christmas Day: 10:00 – 18:00
26/12 Boxing Day: 10:00 – 18:00
31/12 New Year’s Eve: Closed
1/1 New Year’s Day: Closed
5/1 Epiphany Eve: 10:00 – 19:00
6/1 Epiphany: 11:00 – 16:00
24/4 Staff training: Closed

How your service case is handled

1. Submission of a return or service case

Once you have decided to return an item or request service, contact our support at support@taurusgaming.com.

2. Receipt and registration of the case

After we have received your return or service case, it will normally be initiated within five business days.

3. Handling / troubleshooting

Return

1. If your request concerns a return, we will carry out a thorough inspection of the item.
2. We ensure that the item is reset, undamaged, clean, and complete (unchanged condition).
3. If the item is in unchanged condition, we will refund the purchase amount to you via the payment method used at the time of purchase.
4. If the item is in altered condition, we will make a deduction from the refund amount based on the change in condition. You will be contacted and informed of the size of the deduction so that you can decide regarding it.

Service

In the event of an issue with an item, our experienced service technicians will first examine the product to confirm the issue.

If the fault is considered original and covered by the warranty or right of complaint, we will resolve the matter in the following order:

• Repair the item.
• Replace the item with the same model or an equivalent product.
• Refund the purchase amount with any applicable deduction for use.
• In the case of repair, your case may be forwarded to an external workshop, which may result in up to an additional twenty business days of handling time.

4. Resolution

After your case has been completed, you will receive information about the action taken.

If your item has been repaired or replaced, you will receive a tracking number so that you can follow the shipment.

In the case of a refund, we will repay the amount via the payment method used at the time of purchase. You will normally receive the funds within five business days.

Continious communication about your case

Our goal is to update you at least once a week, regardless of whether the item is with us or with an external service partner.

For example, you will receive information when we have received the item, started your case, completed your case, and so on.

By following these steps, you can expect a smooth and transparent process when returning an item or requesting service. If you have any further questions or need additional information, you are always welcome to contact us.